It takes a special kind of person to work at Shangri-La; someone with an eye
for detail and the skills to perform; someone with an attitude to deliver and a
passion to delight. Are you Shangri-La?
If you are looking for a career and not just a job, you are in the right path! At Shangri-La, we create an environment where our colleagues can achieve their personal and career goal.
As part of our multilingual Customer Service team, you are required to server Japan market by providing dedicated assistance and advocacy to delight our guests every time by creating engaging experience straight from your heart while achieving company and individual set goals. You are empowered in ensuring our guest’s stay with Shangri-La Hotels & Resorts is above and beyond expectation.
You will be led by a dedicated Team Leader, developing you and making sure that you are consistently able to deliver excellence customer service while dealing with guest on their reservations, up selling and servicing our Loyalty Program guest.
You report directly to the Team Leader of our customer contact centre.
- Excellent spoken and written in English and Japanese language is a must
- Preferably min 1year experience in call centre operations, customer service, travel agency or hotel reservations
- Must be willing to work a flexible schedule or shift rotation (24hours operations)
- Computer literate and internet savvy. Fidelio OPERA experience is an added advantage
- Flexible to changes and has sense of urgency
- Can work under pressure and deliver on set goals
- Positive work attitude and able to work in a team environment
- Pleasant personally with good communication, organization and call handling skills
- Passionate in delivering World Class customer service
What's in It for You?
- 5-Day work week
- Earn attractive monthly salary up to RM4500.00
- Meal Allowance
- Shift Allowance
- Transport Allowance
- Smart Casual office attire
- Paid Training provided
- Sosco, EPF and medical insurance coverage
- Complimentary Room Stay at the Shangri-La Hotels & Resorts
- Paid Familiarization trips to the Shangri-La Hotels & Resorts
SHANGRI-LA HOTELS AND RESORTS is an expanding group of international
Deluxe Hotels and Resorts, consistently recognized as one of the world's
leading hotel groups.