Consumer Affairs Representative Job Fri Oct 28 03:00:00 CDT 2011 Pawtucket, RI 1393516 6800 Global Marketing <br/>Consumer Affairs Representative<br/><b>Location:</b> RI - Pawtucket<br/><b>Employment Type:</b> Regular<br/>ID: 6800<br/><br/><br/><b>Description</b><br/><br/>Hasbro, Inc. (NASDAQ: HAS) is a branded play company providing children and families around the world with a wide-range of immersive entertainment offerings based on the Company’s world class brand portfolio. From toys and games, to television programming, motion pictures, video games and a comprehensive licensing program, Hasbro strives to delight its customers through the strategic leveraging of well-known and beloved brands such as TRANSFORMERS, LITTLEST PET SHOP, NERF, PLAYSKOOL, MY LITTLE PONY, G.I. JOE, MAGIC: THE GATHERING and MONOPOLY. The Hub, Hasbro’s multi-platform joint venture with Discovery Communications (NASDAQ: DISCA, DISCB, DISCK) launched on October 10, 2010. The online home of The Hub is www.hubworld.com. The Hub logo and name are trademarks of Hub Television Networks, LLC. All rights reserved.<br/>Come see how we inspire play through our brands at http://www.hasbro.com. © 2010 Hasbro, Inc. All Rights Reserved.<br/><br/>Function/Purpose:<br/><br/>Hasbro has an immediate need for a skilled service practitioner to join our busy Consumer Affairs team! Representatives are responsible for handling a broad range of service/sales calls and must be equally adept at accurately documenting consumer issues while providing World Class Service. Our Representatives should be flexible and able to handle any and all special projects to support the needs of the Hasbro Consumer Affairs customer base. To be successful in this role, you must demonstrate exceptional leadership and a strong competency in the vast Hasbro Brand portfolio. Finally, your fluency in all fundamental call center transactions coupled with an attitude that readily and positively adapts to change and innovation will render you a viable candidate for this role.<br/><br/><b>Primary Duties and Responsibilities:</b>:<br/><br/>Under the general direction of the supervisor and senior team, you will:<br/><br/>- Deliver high quality professionalism with thorough understanding of Hasbro’s mission of total commitment to consumer satisfaction.<br/>- Effectively communicate with consumers via telephone, CHAT, e-mail and written correspondence.<br/>- Provide exceptional service to all Hasbro consumers by consistently delivering accurate information and ensuring complete and thorough follow through.<br/>- Strong ability to present an empathetic and apologetic approach.<br/>- Maintain in-depth knowledge of all product; including the features and functions of the vast product line.<br/>- Fully satisfy consumer needs with prudent decision making skills.<br/>- Ability to proactively identify fraudulent transactions via AS400.<br/>- Identify and properly escalate potential trends; elevate to management team as needed.<br/>- Ability to effectively multi-task is required.<br/><b><br/>Education and Experience Requirements:</b>:<br/><br/>- Minimum of 2-years in a call center environment required.<br/>- Associates degree preferred.<br/>- Demonstrated customer service and time management skills, as well as superb oral and written communication skills<br/>- Ability to work in a fast-paced, team-oriented environment<br/>- Strong problem solving & active-listening skills<br/>- Knowledge of Microsoft Office applications<br/>- Proficiency in maneuvering through Hasbro databases/software<br/><br/>J2W Posting Code: Total Brand Management<br/><br/><br/><br/><b>Business Unit:</b> Global Marketing

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