BioWare’s vision is to create, deliver, and evolve the most emotionally engaging games in the world. Current projects in development at BioWare include the new intellectual property Anthem, a shared-world RPG, the next project for the Dragon Age franchise, and Star Wars™: The Old Republic™. It’s an exciting time to join the BioWare team!
BioWare Austin is searching for a motivated Community Specialist to support the live service team at BioWare. Today, our focus in on delivering a AAA games that exceed players’ expectations for fun, challenging and immersive gameplay experiences. The player is at the center of everything we build and our goal is to understand and deliver on player needs in a manner that is customized to unique player motivations and preferences. We engage with our players 365 days a year across every platform and channel, showcasing our gameplay via videos, screenshots as well as sharing tips and ‘teasers’ via social media channels and game forums as well as on our websites and through developer Twitch streams. Additionally, we reach out to players through retailer and 1st party sites throughout the lifecycle to continue the conversation with players to ensure we are tuned into player feedback wherever and whenever it is occurring.
The Community Specialist position is a contract position based in Austin, Texas and will be instrumental in building and trafficking live service content geared to stimulate and engage the player community by creating a relationship with players that transcends and extends the gameplay experience itself – serving as a competitive differentiator. The Community Specialist works closely with the Sr. Brand Manager and the cross-functional live services team to develop and execute programs to meet or exceed business goals. The focus of the position is to foster the relationship between our brands and players through delivery of a curated player-first optimized messaging program that changes based on live and emerging themes rising in the game’s social ecosystem to achieve identified live service KPI goals. A successful Community Specialist will champion the voice of the player, from first contact to deepest engagement, curating ‘committed’ players through exceptional, informative, dynamic, proactive and responsive live service outreach. This role is primarily responsible for project management, trafficking and live release schedule for live service community programs including impact analysis and results reporting across multiple platforms. The ideal candidate understands brand management, player engagement, customer segmentation, asset optimization, analytics performance, and can present results in an organized and well-articulated format using PowerPoint. The candidate must also be able to compile competitive analysis from internal/external data sets, apps and online sources. Finally, candidates must have experience in online marketing, direct customer-centric brands and/or social media marketing.
This is a tremendous opportunity to become part of an exciting industry that continues to grow, in a discipline at the forefront of the interactive entertainment industry.
What’s in it for you? Glad you asked!
The opportunity to work and learn from a world-class games studio making world-class games. We are a culture that thrives off creativity and individuality. At EA, we live the “work hard/play hard” credo every day.
More about our location: http://careers.ea.com/our-locations/austin
Contact: Shanda Wood - firstname.lastname@example.org
EA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.