Career Opportunities: CUSTOMER SERVICE REPRESENTATIVE (4316)
Req Id 4316 - Posted 05/08/2019
provides effective customer service by establishing a working relationship with internal and external customers through communication via mail or telephone or in person with customers or company employees.
Establishes a professional working relationship with customers by listening carefully and proactively identifying concerns and providing solutions.
Takes orders from customers with the joint objectives of booking concrete volume and negotiating schedule time and pour spacing to optimize truck demand.
Obtain accurate pour information from customers.
Optimizes current day deliveries by dynamically adjusting the original schedule to respond to unforeseen adjustments in customer deliveries.
Plans for efficient utilization of equipment by calling out the right number of trucks to balance the twin objectives of driver labor efficiency and on-time delivery.
Uses information from drivers on site with customers to optimize customer service.
Works with the Sales and Administration departments to ensure all GCC Ready Mix Administration procedures are followed, particularly with respect to project entry.
Documents daily Key Performance Indicators to drive operational excellence in all departments.
- 1+ year customer service experience required.
- Geographic knowledge of local areas to schedule orders efficiently based on physical location of job.
- Client Services Certifications a plus.
Good verbal and written communication skills required
Ability to read, comprehend, and give out driving instructions on site
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
Ability to apply common sense understanding to carry out detailed, but uninvolved, written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations
GCC Competencies / Position compentencies
Physical Demands & Work Conditions
Physical Demand: Light